Founding Household Service Agreement

1. Parties and order

This Founding Household Service Agreement (the “Agreement”) is between Archieboy Holdings, LLC, doing business as PrivateChief (“PrivateChief,” “we,” “us”), and the adult customer identified in an order form (“Customer,” “you”). The Agreement, the applicable order form, and the PrivateChief Privacy Policy govern the PrivateChief managed household AI service (the “Service”). If an order form conflicts with this Agreement, the order form controls only for the household, equipment, price, and service details it expressly changes.

2. What PrivateChief provides

PrivateChief configures and supports a private household AI system that may include a home server, mobile applications, wall units, voice and camera features, household memory, integrations, remote monitoring, software updates, recovery backups, and support. The exact equipment, enabled features, installation work, support level, and service start date appear in the order form.

Features may change as the Service improves. We will not materially reduce a paid core feature during a prepaid period without notice and a reasonable remedy, such as a credit, substitute feature, or the right to cancel.

3. Equipment and installation

The order form will identify which equipment Customer purchases directly, purchases through PrivateChief, leases, or already owns. Equipment purchased from a third party is subject to that seller’s return and warranty terms. Unless an order form says otherwise, PrivateChief is not the manufacturer or retailer of third-party equipment and does not provide its hardware warranty.

Customer will provide safe access to the premises, electrical power, a suitable internet connection, router access needed for setup, and permission to install the agreed equipment. PrivateChief will obtain approval before drilling, permanent mounting, or materially changing the premises. Customer is responsible for landlord or association permission. Installation locations must respect the privacy rules in Section 7.

4. Fees, renewal, and cancellation

The order form must plainly state all one-time fees, recurring fees, taxes, the billing interval, the date recurring billing begins, and any trial or founding-household discount. Unless the order form says otherwise, the managed Service renews month to month at the stated price until cancelled.

You may cancel at any time through the customer portal or by emailing hello@privatechief.com. There is no cancellation fee. Cancellation stops the next renewal if received before it is charged; Service continues through the already-paid period unless you ask us to disconnect earlier. We will not add a fee or increase a recurring price without clear advance notice and, where required, your affirmative agreement.

5. Household authority and informed consent

You represent that you are at least eighteen years old, have authority to contract for the household and premises, and will not use the Service for secret surveillance or recording. Before enabling voice identification, face recognition, household memory, or similar personal features for another adult, you must explain the feature and obtain that person’s informed permission. A parent or legal guardian must authorize a minor’s participation and data processing.

You are responsible for giving visitors clear notice that voice- or camera-enabled devices are present and may process interactions. PrivateChief will provide a model household and guest notice. The Service may not be installed or used in bathrooms, changing areas, guest bedrooms, or other places where a person reasonably expects seclusion. Bedroom placement requires a separate written privacy and safety review.

6. Voice, camera, household memory, and AI processing

Depending on the enabled features, the Service may process microphone audio, camera frames, names, recognition signals, device information, commands, transcripts, summaries, household preferences, schedules, and connected-account data. Reference photos and voice profiles are designed to remain on the home system. To answer or act, limited audio, text, images, and relevant context may be sent through PrivateChief-managed accounts to contracted AI or service providers. Providers may therefore process content that contains personal information even when PrivateChief does not separately label it with a customer account name.

Session transcripts, summaries, and household memory may be stored on the home system. Limited service, security, and support records are stored centrally. Encrypted recovery backups may contain household configuration and locally stored data. The Privacy Policy describes purposes, choices, access, retention, and deletion in more detail.

7. Children and guests

The Service is purchased and administered by adults for a household; it is not offered directly to children. A parent or guardian decides whether and how a child may interact with it, supplies any child profile or reference image, and may review or request deletion of that child’s stored information. Customer will not direct PrivateChief to collect a child’s personal information without the authority and consent required by law.

Customer will not use face recognition to identify an unnotified visitor or retain a visitor profile without that person’s permission. A transient camera frame may be processed to provide an enabled doorway or room feature, subject to the household’s notice and configuration.

8. Remote administration, security, and recovery

PrivateChief uses authenticated remote administration to install, monitor, secure, diagnose, update, back up, and support the home system. Access is limited to authorized personnel and service accounts, logged where technically feasible, and removed during offboarding. Customer authorizes that access for these purposes.

PrivateChief maintains reasonable administrative, technical, and physical safeguards appropriate to the Service, including access controls, encrypted network connections, monitoring, and protected recovery backups. No connected system can be guaranteed perfectly secure. Customer will promptly report a lost device, suspected unauthorized access, or compromised account. PrivateChief will investigate and provide notices required by applicable law.

9. Connected accounts, communications, and purchases

The Service will connect to email, calendar, messaging, shopping, home-control, or other third-party accounts only as directed by Customer. Third-party services remain governed by their own terms and availability. The order form must state which actions require confirmation. Unless separately authorized in writing, PrivateChief may prepare but will not finally send an external message, make a purchase, transfer money, unlock an entry, or take another consequential action without a contemporaneous confirmation from an authorized household member.

Customer is responsible for charges, merchant terms, and accuracy of account information for actions Customer confirms. PrivateChief may impose limits or require human review for safety, fraud prevention, or uncertainty.

10. AI limitations and safety exclusions

AI output can be incomplete, delayed, or wrong. Customer must review important information and consequential actions. The Service is not a medical device, emergency-response service, alarm system, fire or carbon-monoxide detector, child or elder monitor, professional security system, or substitute for licensed medical, legal, financial, or other professional advice. Do not rely on it to contact emergency services or prevent injury, loss, or property damage.

11. Customer responsibilities and acceptable use

Customer will keep portal and device credentials confidential; install critical client-device updates; maintain safe power, networking, and equipment placement; supervise children’s use; provide accurate setup information; and use the Service only lawfully. Customer will not use the Service to secretly record, stalk, discriminate, harass, impersonate, violate intellectual-property or privacy rights, compromise a system, evade a safety control, or develop or distribute harmful material. We may suspend an affected feature when reasonably necessary to prevent harm, investigate abuse, or protect the Service.

12. Ownership and license

Customer retains ownership of Customer-provided content and, subject to payment and the order form, Customer-owned equipment. PrivateChief and its licensors retain their software, models, documentation, designs, trademarks, and service methods. During the term, PrivateChief grants Customer a limited, nonexclusive, nontransferable license to use the supplied software only with the household Service. Customer gives PrivateChief the limited rights necessary to process Customer content to provide, secure, support, and recover the Service.

13. Termination, export, and deletion

Either party may terminate as stated in Section 4. Either party may also terminate for a material breach that is not cured within a reasonable written cure period, or immediately when continued Service would be unlawful or create a serious safety or security risk.

On request before disconnection, PrivateChief will provide a reasonably usable export of supported household data. During offboarding we will revoke remote access, invalidate service credentials, document the disposition of connected accounts, and provide instructions for Customer-owned hardware. Centrally held live customer data will be deleted or de-identified within the period stated in the Privacy Policy, except for records that law, fraud prevention, accounting, or dispute preservation requires us to keep. Encrypted backup copies age out under the documented backup-retention schedule and are not restored except for disaster recovery.

14. Warranties

PrivateChief warrants that it will provide the managed Service with reasonable care and skill. If it does not, Customer’s first remedy is reasonable re-performance or correction. Except for that promise and rights that cannot lawfully be waived, the Service is provided “as is” and “as available,” without a guarantee that it will be uninterrupted, error-free, or suitable for every purpose.

15. Liability — counsel review required

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, or consequential damages that were not reasonably foreseeable. PrivateChief’s aggregate liability arising from the Service will not exceed the fees Customer paid for the Service during the six months before the event giving rise to the claim.

The preceding limitations do not apply where prohibited by law and do not limit liability for a party’s fraud, willful misconduct, gross negligence, infringement, breach of confidentiality, violation of another person’s privacy rights, or obligations that cannot legally be limited. This allocation, including the appropriate cap and exceptions, is expressly flagged for counsel’s approval before this draft becomes executable.

16. Claims, law, and consumer rights — counsel review required

Massachusetts law governs, without overriding nonwaivable consumer protections of the state where Customer lives. Before filing a claim, each party will give the other a written description and thirty days to try in good faith to resolve it, unless urgent injunctive relief is reasonably needed. Any court proceeding may be brought in a state or federal court with jurisdiction in Massachusetts. This draft contains no mandatory arbitration or class-action waiver; counsel must approve the final dispute provision.

17. Notices, changes, assignment, and complete agreement

Operational notices may be sent through the portal or to the email address on the account. Legal notices to PrivateChief may be sent to hello@privatechief.com and Archieboy Holdings, LLC, 771 Boston Post Rd STE 11 #1006, Marlborough, MA 01752. We will give clear advance notice of a material Agreement change. A change will not retroactively alter a dispute or charge without consent where consent is required.

Customer may not assign the Agreement with the premises or to another person without our written consent. PrivateChief may assign it in a merger, reorganization, financing, or sale if the successor assumes the obligations. If one provision is unenforceable, the rest remains effective. Delay in enforcement is not a waiver. This Agreement and the order form are the complete agreement about the Service.

18. Electronic acceptance

After counsel approves a final version, Customer may accept it electronically. The acceptance record will identify the final version, document hash, signer’s typed name, account, date and time, network address, browser/device information, and the affirmative consent selections shown at signing. Customer may download or request a copy. No checkbox or signature collected against this review draft is binding.

Founding household order form — required before acceptance

The final order form must identify: Customer and service address; selected household chief; equipment and ownership; installation locations; enabled microphones, cameras, face or voice recognition, and connected accounts; approved household members; confirmation thresholds for messages, purchases, entry, and home controls; one-time and recurring prices; renewal date; cancellation method; support level; service start; and any founding-household credit or special term.

Counsel review markers

Counsel should specifically review household and visitor consent under applicable recording and biometric laws; children’s data; Massachusetts consumer-renewal and fee disclosures; installation risk; backup retention and incident response; warranty and liability allocation; dispute venue; electronic-signature evidence; and the relationship among this Agreement, the order form, and the Privacy Policy.